DELIVERY
We deliver in Europe with our own couriers (courier or pick-up point).
Delivery time depends on location and local holidays. The exact cost is shown at checkout before you confirm the order and appears on the invoice, or you can check the delivery destinations, prices, and time here.
Free-delivery promotions apply under the conditions published on the site during that period.
4. Right of withdrawal (14 days)
Under Law no. 8/2016 on consumer rights when concluding contracts, you may withdraw from an online order, without giving a reason, within 14 calendar days from the day you received the goods.
To do so, tell us within that period by a clear statement (e-mail support@jjactivewear.md, phone 060994415 or from your account: "Orders" → "Return product"). We confirm receipt and explain how to send the goods back.
Send the goods back within 14 days of informing us. You bear the return cost, except when the product is defective or we delivered something other than what you ordered.
We refund the full amount paid, including standard delivery, within 14 days of being informed of your withdrawal, using the same payment method. We may withhold the refund until we receive the goods or proof that you sent them.
Goods must be unworn, unwashed, without signs of use, with original tags and packaging. You may try the product on as you would in a store. If it was used beyond trying on, we may reduce the refund by the loss in value.
Exception: for hygiene reasons, underwear, swimwear and sealed products cannot be returned once unsealed, unless defective.
6. Defective goods and legal warranty
All products carry the legal conformity warranty under Law no. 105/2003 on consumer protection: 2 years from delivery for defects that existed at the time of delivery.
If you received a defective, damaged or wrong item, write to support@jjactivewear.md with the order number and photos. Depending on the case and your choice, you get a repair, a replacement or a refund. We cover the transport costs.
The warranty does not cover normal wear, washing or care contrary to the label instructions, or damage caused by improper use.
8. Complaints
Send any complaint to support@; we answer within 14 days. The store keeps a Complaints register, available on request.
If you are not satisfied with our answer, you may contact the Agency for Consumer Protection and Market Surveillance (consumator.gov.md, consumer line 022 741 464) or the courts.